Charlotte Paddison, Senior Research Associate, Department of Public Health and Primary Care, University of Cambridge reflects on the emotional standardisation of medicine.
The Francis report asked probing questions about the provision of compassionate care within the NHS. Responses from the Care Quality Commission (CQC) and The King’s Fund have focused on promoting ‘well-led’ care. From a psychological point of view we might also raise questions about role of emotion in compassionate care. In an organisational culture that privileges emotional distance, and provides little space for doctors or patients to acknowledge their distress, what are the consequences for delivering compassionate care?
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