Gemma McKenna is an Assistant Professor in the Health Services Management Centre (HSMC), and specialises in child and adolescent mental health, public access and usage of urgent and emergency care services, with particular focus on patient centred care and vulnerable groups. Gemma is also actively involved in shaping health policy and system changes at national and local level. She currently teaches on the Elizabeth Garrett Anderson Master’s (MSc) programme in Healthcare Leadership. She is the Associate Deputy Director of HSR UK.